CONTACT DETAILS

Reception in the building: Monday to Sunday, from 9am to 6pm. geral@casasolayme.com

Central office: Monday to Friday, from 9am to 2pm, and 4pm to 7pm.
Phone number: 0034 93 317 03 96.

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EQUIPMENT

Casa Solayme Apartments is located in Rua Garrett 48, in the heart of Chiado district,  historic center of Lisboa.

The building is prepared to provide maximum comfort and a pleasant stay to our guests: elevator, air conditioning/heating, modern soundproof windows, and fully equipped kitchen and bathroom. All apartments preserve original wooden floors and have free Wi-Fi connection, LCD satellite TV, iPod/iPhone compatible speaker, hairdryer and Nespresso coffee machine.

THERE IS NO room cleaning service or bedclothes changing, except for stays which are longer than 6 days.

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RESERVATIONS

We recommend that you make your reservation through our website: https://casasolayme.com/

1. Select dates, number of people and type of apartment (minimum stay of 2, 3 or 4 nights, depending on the season; 1 children under 2 years old will not be charged).

2. Fill in your personal data.

3. Make pre-payment of 30% of the total of your stay, via credit or debit card.

4. Press “NEXT” after making the payment..

5. You will receive an e-mail confirming the reservation details, including the tracking number and the building access code.

* It is very important that you include your approximate arrival time so that we can be ready for you and help you with the check-in process.

If you have any questions about the booking process, please contact us sending an e-mail to geral@casasolayme.com  or calling 0034 93 317 03 96.

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PRICES

Casa Solayme prices are available at our website : www.casasolayme.com  Please click on ‘RESERVATIONS’ and check the availability (prices on real-time for the chosen date). The basic price is for a minimum stay of 2, 3 or 4 nights, depending on the date.
All prices include taxes and services.

A pre-payment of 30% of the total amount of your stay must be made during the reservation process. The rest of the payment will be made upon your arrival via credit card or debit card (Visa, MasterCard or American Express).
All prices include bedding and towels for the number of people in the booking and cleaning service every 7 days.
We can offer special prices for long stays, groups or conventions. Please check with geral@casasolayme.com

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CANCELLATIONS AND CHANGES

Cancellations less than 7 days before the arrival date, will be charged 100% of the total amount of the reservation.
Cancellations up to 7 days before date of arrival, will be charged 30% of the total amount of the reservation.
Changes in dates or apartment types will be subject to availability; otherwise, it will be regarded as a new booking.
The 30% deposit is not refundable.

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OFFICE OPENING HOURS

The Garrett 48 Apartments office/reception is open from 9am to 6pm, from Monday to Sunday all year.

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DEPARTURE AND CHECK-OUT

The check-out time is before 12am. Your apartment key will no longer work after this time.
Before you go, we kindly ask you to leave your key in the post box, next to the entrance door.

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ARRIVAL

Check-in time is from 2pm; however you may be able to access the apartment earlier if it is unoccupied and clean (please ask at your arrival).

The Garrett48 office/reception is open from 9am to 6pm, from Monday to Sunday all year.

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CHECK-IN and payment are always made through our automatic terminal, which is located inside the building lobby. This process is fast, easy, secure and well indicated:

Este proceso es sencillo, seguro y está bien señalizado:
1) Choose your language on the screen.

2) Enter your reservation number or your surname for identification.

3) Pay the remaining balance for your stay, ONLY via credit or debit card.

Get the key which will give you access to the building and your apartment throughout your stay, and receive your invoice.

*If you check-in before 6pm a member of the Garrett48 staff will help you through the process.

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